WHAT YOU SHOULD KNOW WHEN WORKING WITH US
Terms and Conditions of service(s) offered by Practical Web Solutions
This is an agreement between THE CLIENT and Practical Web Solutions regarding the clients use of Practical Web Solutions Hosting and design Services. This Agreement governs the terms and conditions under which Practical Web Solutions makes the services offered by Practical Web Solutions available to individual consumers through a personal computer or similar access, or to individual consumers or small businesses in connection with the "Practical Web Solutions " web hosting and design and related services. Upon signing up with Practical Web Solutions for any services whatosever is deemed to agreed to and be bound by the terms and conditions of our services set forth herein, and agrees that they are aware that this online copy of the terms and conditions will be made available on this website on domain http://www.practiwebs.co.za at all times; will be the current version, and is subject to change from time to time, and that it is the clients responsibility to keep abreast of changes by reviewing the terms and conditions from time to time.
1. Practical Web Solutions will host an account for the client, the purchaser, for the client's chosen package, for the period of time (the Term) corresponding with the payment plan chosen by the client. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated. We require notification of non-renewal with at least 30 days notice but not more than 60 days prior to the renewal date. The client must have all account information to cancel. If the client does not provide this notice, the client will be charged for the next terms rate. There are no refunds on a la carte services and no domain transfers will be entertained should there be an open invoice pertaining to the service being cancelled or terminated.
1(a) . Domain names registered through Practical Web Solutions and fully paid for by the client are derived to be the intellectual property of the client and NOT or Practical Web Solutions. If, however, any onvoice for a new domain or a domain renewal is not settled bu the client with Practical Web Solutions, we reserve the right not to allow and transfer of the domain until that account is paid in full.
1(b). If all accounts pertaining to a domain name registration are up to date and the owner of the domain wishes to move the domain by means of a domain transfer, all means possible to assist in the proposed transfer will be made by us to make the transfer of the domain as easy and hassle-free as possible.
2. Practical Web Solutions’ services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Practical Web Solutions expressly disclaims any representation or warranty that the Practical Web Solutions services will be error-free, secure or uninterrupted. No oral advice or written information given by Practical Web Solutions, its employees, licensors of the like, will create a warranty; nor may the client rely on any such information or advice. The terms of this Section will survive any termination of this Agreement. Practical Web Solutions will however strive to maintain an uptime on all services equal to or better than 99.9% of overall expected service delivery time.
3. The Virtual Web Server Internet account and/or related electronic services can only be used for legal purposes under all applicable international, federal, provincial, and municipal laws. Further, the client agrees not to store, transmit, link to, advertise or make available any images containing pornography. Violations of these or any other provisions of this Agreement may result in termination of the services provided by Practical Web Solutions, with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of Practical Web Solutions based upon the severity of the violation. Practical Web Solutions reserves the right to refuse service if any of the content within, or any links from, the client's website(s) is deemed illegal, misleading, or obscene, or is otherwise in breach of Practical Web Solutions’ then current Acceptable Use Policy, in the sole and absolute opinion of Practical Web Solutions. Notwithstanding anything in this Agreement, the content of the client's website(s) is the sole responsibility of the client. The client agrees to indemnify and hold harmless Practical Web Solutions from any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney's fees, costs, and other expenses incurred by Practical Web Solutions, (collectively, Claims) related to or in connection with the content of the client's website. The terms of this Section will survive any termination of this Agreement.
4. The client acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to the client. The client is aware that Practical Web Solutions reserves the right to change the specified rates and charges from time to time.
5. The client agrees to follow generally accepted rules of "Netiquette" when sending e-mail messages or posting to newsgroups. Practical Web Solutions will not change passwords to any account without proof of identification, which is satisfactory to Practical Web Solutions, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes the client, the client understands that Practical Web Solutions will remain neutral and may put the account on hold until the situation has been resolved. Under no circumstances will Practical Web Solutions be liable for any losses incurred by the client during this time of determination of ownership, or otherwise. The client agrees to indemnify and hold harmless Practical Web Solutions from any and all Claims arising from such ownership disputes. The terms of this Section will survive any termination of this Agreement.
6. The client agrees not to harm Practical Web Solutions, its reputation, computer systems, programming and/or other persons using Practical Web Solutions’ services. Practical Web Solutions reserves the right to select the server for the client's website for best performance. The client understands that the services provided by Practical Web Solutions are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If the client's website overwhelms the server and causes complaints from other users, the client has outgrown the realm of shared servers, and will need to relocate it's website. Practical Web Solutions will refund any unused portion of prepaid services. If the client refuses to comply with this Section, then Practical Web Solutions has the right to terminate the services provided to the client without any refunds of the unused portion prepaid by the client. The client agrees to indemnify and hold harmless Practical Web Solutions and any other client from any and all Claims resulting from the client's use of the services provided by Practical Web Solutions. The terms of this Section will survive any termination of this Agreement.
7. The client's rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of Practical Web Solutions.
8. If the client sells or resells advertising or web space to a third party then the client will be responsible for the contents of that advertising and the actions of that third party. Practical Web Solutions has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current Practical Web Solutions Acceptable Use Policy. The e-mail distribution by the client of "SPAM", "JUNK MAIL", or "UNSOLICITED COMMERCIAL E-MAIL", is expressly prohibited. If the client refuses to remove any advertising or other third party content deemed objectionable by Practical Web Solutions, Practical Web Solutions may terminate the services being provided to the client.
9. Practical Web Solutions will use its best efforts to maintain a full time Internet presence for the client. The client hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Practical Web Solutions be liable to the client for any damages resulting from or related to any failure or delay of Practical Web Solutions in providing access to the Internet under this Agreement. In no event shall Practical Web Solutions be liable to the client for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of Practical Web Solutions under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the client hereunder. The terms of this Section will survive any termination of this Agreement.
10. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with the client principal account. The client is responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. A Practical Web Solutions account may not be transferred without prior written approval from Practical Web Solutions. The client is responsible for maintaining the confidentiality of his/her password. In the event of a breach of security through the client's account, the client will be liable for any unauthorized use of Practical Web Solutions services, including any damages resulting there from, until the the client notifies Practical Web Solutions’ customer service.
11. If Practical Web Solutions assigns the client an Internet Protocol address in connection with the the client's use of the Practical Web Solutions services, the right to use that Internet Protocol address will remain with and belong only to Practical Web Solutions, and the client will have no right to use that Internet Protocol address except as allowed by Practical Web Solutions in its sole and absolute discretion.
12. This Agreement constitutes the entire agreement between the client and Practical Web Solutions with respect to the Practical Web Solutions services and supersedes all prior agreements between the client and Practical Web Solutions. Practical Web Solutions’ failure to enforce any provision of this Agreement shall not be construed as a waiver of any provision or right. In the event that a portion of this Agreement is held unenforceable, the unenforceable portion will be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions will remain in full force and effect. The terms of this Section will survive any termination of this Agreement.
13. The parties shall attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation and with a problem-solving mind set, without formal proceedings. Any dispute, which cannot be so resolved, shall be subject to binding arbitration upon the written demand of either party. Arbitration shall take place in South Africa. Should any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels. The terms of this Section will survive any termination of this Agreement.
14. The client agrees to indemnify and hold Practical Web Solutions harmless from any and all Claims resulting from or connected with any activities conducted by the client. The client and Practical Web Solutions will promptly notify the other upon receipt of any Claim or legal action arising out of activities conducted pursuant to this Agreement. The rights and responsibilities established in this paragraph will survive any termination of this Agreement.
15. Practical Web Solutions may include the client's name and contact information in directories of Practical Web Solutions’ service subscribers for the purpose promoting the use of the services by additional potential clients. However, Practical Web Solutions is not authorized to print the client's name, trademarks or other identifying information in any other advertising or promotional materials without the prior written consent of the client.
16. The interpretation and enforcement of this Agreement shall be governed according the laws of the Republic of South Africa (excluding its choice of law rules). The client hereby consents to personal jurisdiction in the federal and provincial courts of South Africa for any action arising out of or relating to the client's use of the Practical Web Solutions services. The federal and provincial courts of South Africa will have exclusive jurisdiction over all such actions. In any such action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. The terms of this Section will survive any termination of this Agreement.
17. Notices required by this Agreement shall be in writing and shall be delivered either by personal delivery or by mail. If delivered by mail, notices shall be sent by any express mail service; or by certified or registered mail, return receipt requested; with all postage and charges prepaid. All notices and other written communications under this Agreement shall be addressed to the individuals in the capacities indicated below, or as specified by subsequent written notice delivered by the party whose address has changed.
18. Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered "adult material." However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Practical Web Solutions has been forced to create its no adult sites policy for its virtual server users.
19. Once the client's account has exceeded its allotted resource limits (such as, but not limited to bandwidth or disk space) additional fee's will be applied. Full responsibility for any excess resources generated by an account is assumed by the client. Temporary closure of accounts after resource exhaustion will not be applied automatically unless specified by the client. Additional disk space will charged for at R0.65 per mb and additional bandwidth at R0.45 per mb.
20. If the client's account becomes overdue, the account will be suspended. Interest will accrue on the overdue account at a rate of 5% per month until the outstanding balance is paid in full.
21. If the client charges back for services rendered, a R200 charge back fee will be added to the amount charged back by the customer.
22. If the client's account is overdue for 90 days, the account will be handed over to an outside collection agency. At that time the client will incur a R200 collection fee added to the balance previously due.
23. All accounts may be subject to verification.
24. The client agrees that Practical Web Solutions may establish limits concerning use of any Practical Web Solutions hosting service offered on any Practical Web Solutions hosted web site, including without limitation the maximum number of days that e-mail messages will be retained by any Practical Web Solutions hosting server or service, the maximum number of e-mail messages that may be sent from or received by an account on any Practical Web Solutions hosting server or service, the maximum size of an e-mail message that may be sent from or received by an account on any Practical Web Solutions hosting server or service, the maximum disk space that will be allotted on Practical Web Solutions’ servers on the client behalf either cumulatively or for any particular service. The client agrees that Practical Web Solutions has no responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or transmitted by any Practical Web Solutions hosting servers or service. The client acknowledges that the features, parameters (for example, the amount of storage available to users) or existence of any Practical Web Solutions service may change at any time.
25. In the event of 30 days of non-payment, the client agrees to Practical Web Solutions’ right to place a "non-payment" page on the client domain. Furthermore the client agrees that DNS of the client domain will remain unchanged until full payment for the outstanding balance on the client account has been received by Practical Web Solutions. No domain transfers out will be accepted in the event that there are any open invoices for the client who is requesting a transfer; or where reasonable notice is not given of the cancellation of the account.
26. Practical Web Solutions may temporarily deny service or terminate this Agreement upon the failure of the client to pay charges when they become due. Such termination or denial will not relieve the client of responsibility for the payment of all accrued charges, plus reasonable interest, not exceeding 20% (twenty percent) per calendar month on the outstanding amount and any collection fees and administration fees involved with attempts to contact the relevant person in order to arrange account settlement.
26(a). In addition to point 26 above, Practical Web Solutions reserves the right to hand accounts which are outstanding for more than 30 days over to an outside body at our discretion for collection. All fees associated with this collection will be for the clients account.Any outside collections agent or agency we appoint including but not limited to Accountability (http://www.accountability.co.za), will have our full consent to action and accordingly list any defaulter with the relevant credit bureau; after a 21 day final letter of demand is sent to the relevant defaulter, or account holder, by standard post and / or via email, with no result in payment or suitable payment arrangement made to Practical Web Solutions in the time as specified in such letter. Within 24 hours of the submission of the final letter of demand via email and / or regular post all accounts, account functions, DNS entries, email accounts, and other domain functions will be immediately suspended, until such time as the account is settled in full. No transfers out of any domain or DNS record update will be entertained or accepted during this time.
27. The responsibility of all passwords and other related sensitive information is assumed by the client, should any additional fee's arise from resource consumption due to poor credentials (such as, but not limited to blank passwords or "test" accounts) no fault shall be levied on Practical Web Solutions.
28. Limitation of liability - The client agrees that our entire liability, and the client exclusive remedy, with respect to any Services(s) provided under this Agreement and any breach of this Agreement is solely limited to the amount the client paid for such Service(s). We and our contractors shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the Services or for the cost of procurement of substitute services. We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from the unauthorized use or misuse of the client account identifier or password; (5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement; (6) loss or liability resulting from the interruption of the client Service. The client agree that we will not be liable for any loss of registration and use of the client domain name, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum liability exceed two thousand (R2000) rand.
29. Traffic Overage Disputes - Should the client wish to dispute a traffic overage charge the client may do so by requesting an overage investigation, however should the traffic usage be accurate within a 5% margin a once off charge of R150 per domain/server will be applied to the corresponding account.
30. The client agrees that no site hosted with Practical Web Solutions will be unlawful and / or harmful to any site visitor. This includes, but is not limited to any website clone, any site which and be considered a duplicate of a known site for the purpose of eliciting secure or personal information from visitors (this also known as phishing). At the sole discretion of Practical Web Solutions any contradiction of this term will result in the offending account being immediately suspended for investigation where deemed necessary. The offending client or account holder will be allowed 72 hours to redeem or explain the motivation behind their actions or hosted content; after which Practical Web Solutions may accept the reasoning and re-instate the account or decline the explanation and terminate the account with no further notification to the client. Any account approved for reinstatement requiring re-activation, notwithstanding the decision of Practical Web Solutions, after suspension of this nature will incur a R350.00 re-activation fee. The account will otherwise be deleted from our servers at the end of the calendar month in which it was found to be in contradiction of this term; and any domain relinquished into a pool of available domain names not overseen or controlled by Practical Web Solutions; and therefore open to re-registration by the first available applicant. No Refunds whatsoever will be processed for terminations caused by contravention of this clause.
31. Termination of hosting services and or design projects may be actioned by Practical Web Solutions at the the discretion of any member or representative. Grounds will be given upon termination notice as to the reason for the termination. In the event of such termination, a final account will be issued to the account holder. Any domain releases, DNS changes, ownership changes will only be made once the entire amount outstanding has been received in full. Failure to comply with the final account invoice will result in legal action being taken for the recovery of outstanding fees and the any legal costs will be charged to the relevant account holder.
32. Cancellation periods for hosting services should the client wish to cancel any hosting service carry a one months cancellation fee, or payment in lieu thereof. In the event that Practical Web Solutions has encumbered or encountered any costs associated with the clients account that have not at the time of cancellation been billed to or recovered from the client, these costs will be presented on a cancellation invoice. Individual instructions may be applied to each cancellation at the discretion of Practical Web Solutions. In the event that a domain name renewal fee is outstanding, and has been settled with any registrar by Practical Web Solutions, based on previous client history; promise to pay, or other arrangement, this domain will become the property of Practical Web Solutions until such time as the cleint has paid for the domain name, its registration, redemption fee, or renewal fee; though, once accounts are settled and we have received the clients payment in good order, the domain will be updated to reflect the client as the owner and the domain made available for transfer assuming that all other outstanding matters are taken care of.
33. Refunding of deposits for terminated agreements will not be made under any circumstances whatsoever. Over and above the deposit (usually 50% of the final quotation or invoice) any work already completed will be billed. Deposits on all projects cover the overheads, domain registrations, hosting accounts and such services do not qualify for refunds. Design and programming work done up until either party wishes to terminate the agreement will remain billable; and data developed, including - but not limited to , graphics, website databases, and content will be retained by Practical Web Solutions should the project not be paid for in its entirety.